How To Get a Refund From Google Ads

As a business owner using Google Ads to promote your products or services, it’s possible that you might encounter a situation where you need to request a refund.

Maybe you accidentally ran an ad campaign that you didn’t intend to, or perhaps you experienced issues with billing.

Whatever the reason may be, Google Ads has a process in place to handle refund requests.

So, How To Get a Refund From Google Ads

In this article, we’ll walk you through the steps of getting a refund from Google Ads.

Step 1: Understand Google Ads’ Refund Policy

Before requesting a refund, it’s important to understand Google Ads’ refund policy. According to their policy, refunds are issued only in certain circumstances, such as:

  • If Google Ads charged you multiple times for the same ad or keyword.
  • If Google Ads displayed your ad on websites that don’t belong to the Google Network.
  • If Google Ads charged you for clicks or impressions that were fraudulent or invalid.

If your situation doesn’t fall into one of these categories, it’s possible that you may not be eligible for a refund.

Step 2: Contact Google Ads Support

If you believe you’re eligible for a refund, the next step is to contact Google Ads support. To do this, follow these steps:

  1. Log in to your Google Ads account.
  2. Click on the “?” icon in the upper right-hand corner of the page.
  3. Select “Contact Us” from the drop-down menu.
  4. Choose the issue that you’re experiencing and click on “Email” or “Chat” to connect with a support representative.

When contacting Google Ads support, be sure to explain the reason why you’re requesting a refund and provide any relevant details or evidence to support your claim.

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Step 3: Wait for a Response

After submitting your refund request to Google Ads support, it’s important to be patient and wait for a response.

It can take a few days for the support team to review your request and determine whether or not you’re eligible for a refund.

Step 4: Receive Your Refund

If Google Ads approves your refund request, you’ll receive a credit to your Google Ads account.

This credit can be used to pay for future ad campaigns or can be refunded back to your original payment method.

It’s important to note that refunds can take several days to process and appear in your account.


Requesting a refund from Google Ads can be a straightforward process if you understand their refund policy and follow the proper steps.

By contacting Google Ads support and providing relevant information, you can increase your chances of receiving a refund if you’re eligible.

Remember to be patient and allow for a few days for the support team to review your request.

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